Return and Exchange Policy

Thank you for choosing Sitmotion. We want every customer to be delighted with our jewelry. If you are not completely satisfied with your purchase, you may request a return or exchange under certain conditions.

Return and Exchange Requirements

  • The item must be unused and in its original packaging (including the jewelry, box, tag, and all accessories).
  • The item must not show obvious signs of wear, stains, or damage.
  • If the item has quality issues (such as artistic defects, breakage, or missing stones) or does not match your order, please provide photos and a detailed description when requesting a return or exchange so that we can expedite the processing.

Return and Exchange Period

  • You can request a return or exchange within 30 days of purchase.
  • Orders older than 30 days are not eligible for returns or exchanges. Please retain your receipt of purchase.

Return and Exchange Process

1. Contact Customer Service

  • Email: sitmotionofficial@hotmail.com
  • Phone: +86 13567158054

2. Submit a Return or Exchange Request

  • Provide the order number, product name, reason for return, and relevant photos (e.g., quality issues or shipping damage).

3. Customer Service Confirmation and Instructions

  • After customer service confirms that the information is correct, they will provide the return address, packaging requirements, and precautions.
  • Please use secure packaging to prevent damage during transportation.

4. Return Product Confirmation

  • Upon receipt of the product, we will inspect it to ensure it meets the return and exchange requirements, including being in unused condition, with intact packaging, and all accessories present.

5. Processing a Refund or Exchange

  • Exchange: If the product is in stock, we will promptly arrange a replacement of the same model or value and will cover the reshipment costs (if the product is quality-related or damaged in transit).
  • Refund: Once the product is confirmed to be eligible for return or exchange, the refund will be issued to the original payment method. The processing time is generally 3–7 business days (the specific time of arrival will depend on the payment platform).

Return Notices

  • Please ensure that the returned item is in its original packaging to avoid shipping damage.
  • We recommend retaining the tracking number for tracking purposes to avoid shipping losses or disputes.
  • Customer service reserves the right to decline returns or exchanges if the item shows signs of use, damaged packaging, or is missing accessories.
  • Please be patient during the return or exchange process. Customer service will respond to your inquiries within 24–48 hours.

Refund Information

  • Regular Returns: If the returned item meets the requirements, a refund will be issued to the original payment method. The refund will only include the product price and will not include return shipping costs (except in exceptional circumstances).
  • Product Quality Issues or Shipping Damage: The refund will include the product price plus actual shipping costs, which Sitmotion will bear.
  • Refunds typically take 3–7 business days to arrive, subject to processing by the payment platform or bank.
  • If the order was made using a credit card, bank transfer, or third-party payment method, the time it takes to arrive may vary depending on the payment method.

Special Circumstances

  • Quality Issues: If the product is defective or does not match your order, Sitmotion will cover the return shipping costs. You may then choose to receive a refund or exchange.
  • Damage in Shipping: If the product is damaged upon receipt, please take a photo and contact Customer Service immediately. We will arrange a replacement or refund, with shipping costs borne by Sitmotion.
  • Out of Stock or Unavailable for Exchange: If the returned item is out of stock, we will issue a refund and contact you immediately to discuss the options.
  • Non-Returnable Items: Items that have been used, worn, or severely damaged in packaging will not be accepted for return or exchange.

Customer Support

If you have any questions or need assistance during the return or exchange process, please feel free to contact our Customer Service team:

📧 Email: sitmotionofficial@hotmail.com

☎Phone: +86 13567158054

We hope that every piece of Sitmotion jewelry will bring you a pleasant wearing experience. If you encounter any problems, please feel free to contact us. We will assist you patiently and carefully to ensure a smooth and secure return and exchange process.