Shipping Policy

Thank you for choosing Sitmotion.

We understand that you're looking for more than just a piece of jewelry; it's a token of your appreciation.

To ensure your peace of mind, we've clearly outlined shipping information below:

Order Processing

  • Once your payment is complete, your order will be processed and shipped within 2–5 business days.
  • Before shipping, we carefully inspect and securely package each piece of jewelry to ensure it arrives in perfect condition.
  • Once shipped, you'll receive a confirmation email with a tracking number and link, allowing you to track the shipment progress.

Shipping Regions and Estimated Delivery Times

Sitmotion partners with several international carriers. Estimated delivery times for different regions are as follows (calculated in business days, excluding customs clearance and holidays):

  • North America (including the US, Canada, etc.)
    Carrier: DHL / FedEx / UPS
    Estimated Delivery Time: 14–25 days
  • Europe (EU and UK, etc.)
    Carrier: DHL / UPS
    Estimated Delivery Time: 14–25 days
  • Asia (excluding Mainland China)
    Carrier: EMS / DHL / SF Express
    Estimated Delivery Time: 14–20 days
  • Oceania (Australia, New Zealand, etc.)
    Carrier: FedEx / DHL
    Estimated Delivery Time: 14–25 days

Note: The above delivery times are for reference only. Actual delivery may be delayed due to customs clearance, weather, flight changes, or holiday peaks. Please allow for additional time when scheduling your delivery.

Shipping Costs

  • Sitmotion does not currently offer free shipping.
  • Shipping costs are automatically calculated based on your shipping address, order weight, and carrier standards, and are clearly displayed on the checkout page.
  • You can confirm the shipping cost before payment; there are no hidden fees.

Tracking

  • A tracking number will be automatically generated after shipment.
  • You can check the status of your package in real time through the carrier's official website or the link in the confirmation email.
  • If any issues arise during shipping, we will actively assist in communicating with the carrier and resolving the problem as quickly as possible.

Customer Support

We are constantly monitoring the progress of every order and want to provide peace of mind during your wait.

If you have any questions (such as shipping delays, other issues), please feel free to contact us:

📧 Email: sitmotionofficial@hotmail.com

☎ Phone: +86 13567158054

Our customer service team will respond within 24–48 hours and will follow up with you patiently.

At Sitmotion, jewelry is not only beautiful, but also a kind of attentive companionship.